By Appointment Only. Please Read Salon Policy Below.
UPCOMING NEW SALON POLICIES
PLEASE READ
Hair Station Updated Policy and Procedures
To help with social distancing and to limit the number of people in our salon at one time we have changed some of our salon policies.
Sanitation procedures and protocols; What we ask of you: Please plan on bringing your own mask that goes over the ears or we will provide you with a disposable mask or washable cotton mask. We ask all of our guests to wash their hands or use hand sanitizer upon entry. For the safety of our staff and other customers, please cancel your appointment if you feel sick at all or have been around anyone with symptoms of COVID 19.
Sanitation procedures and protocols; What we are doing: All employees will wash their hands before and after contact with any customer. Stylist stations, tools, chairs, capes and towels will be properly sanitized and laundered. Staff and clients will be limited to help social distance. Stations are more than 6 ft apart. A rigorous cleaning and disinfecting process will take place throughout the day. Sorry, no beverages or magazines will be offered at this time.
Appointments: Please plan to enter the salon no earlier than 5 minutes prior to your scheduled appointment. If arriving late for your appointment, as a courtesy to the next guest, your service will still have to end on time regardless of the start time. Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. The full service price will be applied. If you are more than 15 minutes late, it will be considered a no show and fees will apply.
Online Booking: Please be sure to book for the proper service. If the wrong service is booked, we may not be able to perform the service you really want due to wrong timing. If you have any question at all about which service you need, please give us a call or schedule a virtual consultation. A credit card on file, encrypted by WorldPay, will be needed to reserve your appointment.
Quick Tip: If you have previous color on your hair and you want to go lighter, you will need a color correction, this service is not considered an all over color.
Guests and Children: To limit the number of people in our salon, guests or anyone not receiving a service are not permitted in the building. Children are only allowed if receiving a service and may not wait in the building while an adult is receiving a service. One child per guardian allowed in the salon.
Services: Due to a very high demand and because some services require us to get up close and personal, we have shortened our service menu. Some stylists will not be performing certain services to help accommodate more guests during this time. If you do not see a service listed online, please choose "any service provider" when booking your appointment to see who is available. Services not taken at this time at all are lip waxes, full face waxes, make-up applications and beard trims.
Services that require deposits: Services that are specialty or take an extended amount of time require a 25% deposit. Service may be booked online but a deposit and virtual or phone consultation with a stylist is required before it is booked entirely. These services include specialty blonding, keratin treatment and specialty color. The deposit will need to be collected within 48 hours of booking the appointment. We will attempt to contact you and if failed to contact within timeframe, your appointment will be forfeited.
Credit Cards: We accept Mastercard, Visa, Discover and American Express.
Service Satisfaction: In the event that you are not satisfied with your service, we ask you to please contact us within 3 days and schedule a redo of your service within 10 days of your service visit.
Prices: All prices are starting prices, an extra charge will be applied for products used over standard amounts. Prices are subject to change without notice. If you would like a quote before beginning the service, please don't hesitate to ask.
Salon Etiquette: Please, no talk of politics, religion, controversial topics or COVID-19 while in the salon.
Cancellation Policy: The staff earn their wages by reserving time for our clients, and we make every effort to schedule enough time for each client’s needs. In order to keep this schedule policy working, any cancellation received less than 24 hours in advance will be charged 25% of the full service price. Less than 4 hours in advance will be charged 50% of the full service price. No-shows will be charged 100% of the full service price. You will not be allowed to reschedule until cancellation fees are paid.
*If you are sick or have been around anyone that is sick, please cancel your appointment as soon as possible. All fees will be waived if this is your cancellation reason. Your appointment will be rescheduled as soon as possible.*