That’s okay—it happens more often than you think. You don’t need to have it perfectly figured out before you come in.
You can fill out our consultation form before booking to help guide your decision, or complete it after your appointment is scheduled—your stylist will review it and reach out if they have any questions.
We’ll also talk through your goals during your consultation and adjust the plan as needed. Depending on timing, we may not always be able to complete everything you had in mind that day—but we’ll always make the most of your appointment. If possible, we’ll also have another stylist jump in to help.
Our goal is to keep things flexible, realistic, and stress-free.
No need to overthink it—we keep things easy around here.
You’re welcome to come as you are, but if you’d like to prep your hair ahead of time, arriving with clean, dry hair is helpful. Shampooing the night before—especially with a clarifying shampoo—can remove buildup and give us a fresh canvas to work with.
If you have inspiration photos, feel free to bring them. They help us understand your vision and guide your consultation.
Since color appointments can take some time, we recommend wearing something comfortable. While we always do our best to protect your belongings, we suggest avoiding anything too delicate or valuable—just to be safe.
You can book an appointment by calling us at 410-796-4684, visiting our online booking portal
We recommend booking an appointment to guarantee your spot, but walk-ins are welcome based on availability.
Services With Extended Service Timing Deposit Policy
Large services such as modern hair color and keratin treatments require a deposit to secure your appointment.
Cancellation Policy: If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice. This deposit is refundable if you cancel or reschedule more than 48 hours in advance. The deposit will be forfeited if the cancellation or rescheduling occurs within 48 hours of the scheduled appointment.
Late Cancellation & No-Show Policy: If the group fails to show up for the scheduled appointment, the deposit will be forfeited, and the full service cost will be charged.
Make sure to check the boxes to confirm your appointments through text and email.
After booking your salon service, you will receive:
Can't find an appointment on a day that works best? Or is your favorite stylist unavailable? Join our waitlist! Customers can add themselves to a waitlist and if anyone reschedules their appointment, we will let you know that there is an opening on your preferred date!
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How to Cancel or Reschedule:
At The Hair Station, we offer a tiered pricing structure so you can choose a stylist whose expertise and pricing align with your needs, budget, and beauty goals.
As our stylists build a strong, loyal clientele, their pricing increases when their demand becomes very high and it becomes more difficult to book with them. This ensures that our talented stylists are properly compensated for their time and availability. It also helps us retain our skilled team, keeping them at The Hair Station instead of seeking opportunities elsewhere.
Whether you're seeking a simple refresh or a more specialized transformation, you can always expect top-notch service, no matter the stylist you choose. To explore the pricing for each stylist, simply visit our online booking page or check out their individual team page for a lonk to their menu and pricing details.
We’re here to offer excellence, flexibility, and options that align with your beauty journey.
Not unless you want it to be. We customize your color based on how much time you realistically want to spend on it, so it fits into your routine—not the other way around.
You’re not alone. Many of our clients come in feeling unsure after past appointments. We take the time to listen, ask the right questions, and create a plan so you feel confident moving forward.
We want you to feel confident in your hair—not just when you leave, but in the days after too. If something doesn’t feel right, we’re here to help.
If you have a concern:
What adjustments cover:
Adjustments are meant to address anything that didn’t come out as planned—whether that’s tone, placement, or overall result based on your original consultation.
What adjustments don’t cover:
If you’ve simply changed your mind about the look or want to go in a different direction, we’re always happy to book a new service to achieve that.
A quick note during your appointment
If something feels off while you’re in the chair, please let your stylist know. We truly want you to love your hair before you leave, and we’re always open to adjusting things in the moment.
We’d much rather make changes together during your visit than have you leave unsure and need to reach back out later.
A few things to note:
How to schedule an adjustment.
For the best outcome, we recommend connecting with the stylist who performed your service—they know your hair and the plan behind it.
If you’d prefer to see someone else, we completely understand. Just keep in mind that pricing may vary depending on the adjustment.
If you’re not sure where to start, or would rather not reach out directly to your stylist, you can:
Our goal
To make sure you feel good about your hair and supported in the process—without stress, pressure, or confusion.
We accept cash, all major credit cards, and gift certificates. Payment is due at the time of service.
At The Hair Station, we love showing our appreciation for you! Our rewards program is designed to help you save on services and hair care products, with no sign-up required. Simply visit us, and you’ll automatically be enrolled when you visit for the first time.
Earning Points: 100 Points = $1
Earn points with every purchase, and redeem them for money off services or products!
Refer A Friend Point Details:
New customers should provide their full name to the front desk when booking by phone, or add it to the notes section if booking online. Points are added after your referred friend checks out of their appointment. The referred friend can see any stylist ay The Hair Station. You can Earn UNLIMITED referral points!
Points Expiration:
Please note that points will expire after 3 months of inactivity, meaning no appointments or transactions have been made during that time.
Program Changes:
The Hair Station reserves the right to modify or discontinue the rewards program at any time. Please refer to this page regularly for updates.
At The Hair Station, we believe in showing up for each other — our guests, our stylists, and our community. When appointments are reserved, that time is held specifically for you.If you need to cancel or reschedule, we kindly ask for as much notice as possible so we can offer that time to another guest and support our team.
Standard AppointmentsAppointments cancelled or missed with very short notice may require a last minute cancellation fee of 50% of the scheduled service before booking a future appointment.This rebooking fee is not applied toward your next service.
Extended / Custom Services(Custom color, balayage, long appointments)These services require a deposit to reserve the extended time.
Illness & EmergenciesIf you’re feeling sick or experiencing an emergency, please reach out as soon as possible — even same day. We truly appreciate the communication and would always rather help you reschedule than have you come in unwell. Fees are reviewed case-by-case.
Thank you for your cooperation and for being a valued part of The Hair Station! We truly appreciate your understanding.
Important: If you cancel or reschedule your large service appointment online, your deposit will automatically stay on your account. If you prefer to have your deposit refunded, please call us directly at 410-796-4684 to process the refund.
We truly wish to see you for your appointment and provide you with the best experience possible! Thank you for your kindness and cooperation.
Consistent Last Minute Cancellations or Reschedules For customers who repeatedly cancel within 24 hours, we reserve the right to require a deposit for future bookings or limit their ability to pre-book appointments. This policy helps us ensure fairness and accommodate everyone’s scheduling needs. Thank you for your understanding and cooperation!
We appreciate your understanding and cooperation with our cancellation policy. This helps us to serve all of our clients efficiently while respecting the time of our talented stylists.
Q: What is your refund policy for products?A: At The Hair Station, we only offer exchanges for unopened products within 14 days of purchase. Due to health and safety regulations, we cannot accept returns or offer refunds for products that have been opened or used. This policy ensures the integrity of our products and the safety of our clients.
Q: How do I initiate an exchange for an unopened product?A: To initiate an exchange, please bring your unopened product along with the original receipt to The Hair Station within 14 days of your purchase. Our team will assist you in processing the exchange.
Q: What if I received a damaged or defective product?A: If you received a damaged or defective product, please contact us within 14 days of purchase. We will evaluate the issue and provide guidance on the next steps, which may include an exchange or replacement.
Q: What happens if I miss the 14-day exchange window?A: Unfortunately, we cannot accept exchanges for products that are returned after the 14-day period. We encourage clients to check their purchases promptly to ensure satisfaction.
At The Hair Station, we strive to maintain a fun, lighthearted, and positive atmosphere for everyone who walks through our doors. We embrace diversity and are open to all ideas, backgrounds, and perspectives. However, in order to keep the environment comfortable for all clients and team members, we kindly ask that we refrain from discussing topics such as politics, religion, or any other controversial subjects.
These topics can sometimes lead to awkward or uncomfortable conversations, and our goal is to ensure that everyone feels respected, valued, and at ease during their time with us. Let’s keep the conversation upbeat and enjoyable for all!
Thank you for your understanding and for helping us maintain a welcoming and inclusive atmosphere at The Hair Station.
We love children and welcome them at The Hair Station when they are receiving a service. However, for safety and insurance reasons, children under 12 cannot accompany you during your appointment. Our salon does not have the space to accommodate children at nearby stations, and we are not equipped to supervise them. Having unsupervised children in the waiting area or during appointments also poses safety concerns.
We are committed to providing a professional environment where all guests can enjoy a relaxing experience. Additionally, we ask that children remain still during their services to ensure the best results from our stylists. Thank you for your understanding and cooperation.
At The Hair Station, we value clear communication and want every client — especially our younger guests — to leave feeling confident and happy with their hair. In order to ensure this, we require a parent or legal guardian to stay during the consultation and the entirety of the service for clients under the age of 18. This ensures the accompanying adult is fully aware of and approves the chosen style, color, and end result.
Once a service is agreed upon and completed based on the reference photos and consultation, adjustments or refunds will not be made due to a disagreement between guardians or changes in preference after the fact.
We kindly ask that both parents/guardians are aligned on the desired outcome before the appointment takes place. Our stylists are professionals who work diligently to create the look that is discussed and agreed upon during the consultation. If there are any concerns or sensitivities about the type of service a minor is receiving, please express them at the time of booking or at the beginning of the appointment.
Thank you for helping us create a smooth and supportive experience for everyone in our salon.
At The Hair Station, we are committed to providing a safe and comfortable environment for all of our guests. For clients who are elderly, disabled, or require mobility assistance, we kindly require that a responsible caretaker remain present throughout the duration of the appointment.
Our team members are not trained or insured to provide physical assistance beyond basic salon services. While we are happy to accommodate our guests to the best of our ability, we are unable to safely lift, transfer, or physically assist individuals in and out of chairs or around the salon.
For the safety of our guests and staff, we ask that caretakers stay onsite and be available to assist their loved one as needed. The Hair Station is not liable for accidents or injuries that may occur if a client requires assistance beyond what we are professionally able to provide.
Thank you for your understanding and cooperation in helping us create a secure and respectful salon experience for all.
Your online booking portal gives you full access to manage your experience at The Hair Station! Through your account, you can:
Manage Appointments
View History & Balances
Update Your Profile
Purchase
To access these features, just log in and use the drop-down menu to navigate your profile and settings.
If a service is missing from the online booking options, please call us at 410-796-4684 for assistance. Not all of our services are available for online booking.
Yes, any service can be canceled. If your appointment is for a standard service, you can cancel it at least 4 hours in advance through Meevo2. Your appointment will appear at the top of your screen, where you’ll have the option to cancel or reschedule.
If your service required a deposit, and you cancel within the allowed timeframe, the deposit is forfeited per our cancellation policy.
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Can't find an appointment on a day that works best? Or is your favorite stylist unavailable? Join our waitlist! Customers can add themselves to a waitlist and if anyone reschedules their appointment, we will let you know that there is an opening on your preferred date!
Log in to your account and then...