Information

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Please visit our CONTACT US page for our current salon hours and for directions to The Hair Station. 

We accept cash, all major credit cards, and gift certificates. Payment is due at the time of service.

We proudly use Redken products in our salon.

We recommend coming to your color appointment with clean, dry hair and bringing any reference photos of the color or style you’d like to achieve. To ensure the best results, prepare your hair's canvas by shampooing with a clarifying shampoo the evening before your appointment to remove any product buildup and create the ideal foundation for your color.

Since we are a color-focused salon, we suggest dressing in comfy clothes, as appointments can take some time. While we take every precaution to avoid spills or stains, accidents can happen, so please avoid wearing or bringing anything too fancy or delicate. We are not responsible for damaged clothing or personal items, so it's best to leave valuables at home.

We love children and welcome them at The Hair Station when they are receiving a service. However, for safety and insurance reasons, children under 12 cannot accompany you during your appointment. Our salon does not have the space to accommodate children at nearby stations, and we are not equipped to supervise them. Having unsupervised children in the waiting area or during appointments also poses safety concerns.

We are committed to providing a professional environment where all guests can enjoy a relaxing experience. Additionally, we ask that children remain still during their services to ensure the best results from our stylists. Thank you for your understanding and cooperation.

You can cancel your appointment up to 4 hours before the scheduled start time through our convenient online booking portal or sending an email to hairstation@elkridgehairstation.com making it simple to manage your appointments with ease. 

If you prefer a personal touch or need assistance, feel free to call the salon during business hours. Our friendly team will gladly help you cancel or reschedule your appointment at a time that works better for you.

Yes, we offer gift certificates. They can be purchased online or in person at our front desk. Please note that gift certificates must be present at the time of checkout, and they expire 4 years after issue date. 

At The Hair Station, we love showing our appreciation for you! Our rewards program is designed to help you save on services and hair care products, with no sign-up required. Simply visit us, and you’ll automatically be enrolled when you visit for the first time.

Earning Points: 100 Points = $1
Earn points with every purchase, and redeem them for money off services or products!

Refer A Friend Point Details:

New customers should provide their full name to the front desk when booking by phone, or add it to the notes section if booking online. Points are added after your referred friend checks out of their appointment. The referred friend can see any stylist ay The Hair Station. You can Earn UNLIMITED referral points! 

Points Expiration:
Please note that points will expire after 3 months of inactivity, meaning no appointments or transactions have been made during that time.

Program Changes:
The Hair Station reserves the right to modify or discontinue the rewards program at any time. Please refer to this page regularly for updates.

See out SHOP page to view our current rewards!

At The Hair Station, we understand that life can be unpredictable, and we always strive to be as accommodating as possible while respecting the time of our clients and stylists. To maintain fairness and ensure that we can serve everyone efficiently, we’ve put the following policy in place:

No-Show Policy
If you do not show up for your scheduled appointment, a fee of 50% of the service cost will be charged.

Standard Service Cancellations & Late Cancellations
If you cancel a standard service (one that does not require a deposit) within 4 hours of your scheduled appointment, you will be charged 50% of the service cost.

Large Timing Services (including, but not limited to, custom hair color, personalized blowouts, ombre, etc.):

For services requiring a deposit to secure your appointment.

• If you cancel or reschedule within 48 hours of your scheduled appointment, you will be charged a 50% fee late cancellation fee of the total service cost. This fee will be deducted from your deposit.
• If you cancel outside the 48-hour window, your deposit will be fully refunded or can remain on your account for future use.

Thank you for your cooperation and for being a valued part of The Hair Station! We truly appreciate your understanding.

Important: If you cancel or reschedule your large service appointment online, your deposit will automatically stay on your account. If you prefer to have your deposit refunded, please call us directly at 410-796-4684 to process the refund.

We truly wish to see you for your appointment and provide you with the best experience possible! Thank you for your kindness and cooperation.

How to Cancel or Reschedule:

• By Phone: You can cancel or reschedule by calling us at 410-796-4684.
• Online:
  1. Log in to our online booking portal through the MeGo app or our website.
  2. Click on the hamburger menu (three horizontal lines) in the upper corner of the screen.
  3. Select Future Appointments to view your upcoming appointments.
  4. If your appointment is more than 4 hours away, you can cancel it directly through the portal.
  5. Appointments cancelled within 4 hours of the scheduled time cannot be cancelled online and must be done by calling the salon.

Consistent Last Minute Cancellations or Reschedules
At The Hair Station, we offer a 4-hour cancellation window as a courtesy to our customers. However, we kindly ask that customers provide 24-48 hours' notice as a courtesy to our stylists and other clients. For customers who repeatedly cancel within 24 hours, we reserve the right to require a deposit for future bookings or limit their ability to pre-book appointments. This policy helps us ensure fairness and accommodate everyone’s scheduling needs. Thank you for your understanding and cooperation!

We appreciate your understanding and cooperation with our cancellation policy. This helps us to serve all of our clients efficiently while respecting the time of our talented stylists.

Q: What is your refund policy for products?
A: At The Hair Station, we only offer exchanges for unopened products within 14 days of purchase. Due to health and safety regulations, we cannot accept returns or offer refunds for products that have been opened or used. This policy ensures the integrity of our products and the safety of our clients.

Q: How do I initiate an exchange for an unopened product?
A: To initiate an exchange, please bring your unopened product along with the original receipt to The Hair Station within 14 days of your purchase. Our team will assist you in processing the exchange.

Q: What if I received a damaged or defective product?
A: If you received a damaged or defective product, please contact us within 14 days of purchase. We will evaluate the issue and provide guidance on the next steps, which may include an exchange or replacement.

Q: What happens if I miss the 14-day exchange window?
A: Unfortunately, we cannot accept exchanges for products that are returned after the 14-day period. We encourage clients to check their purchases promptly to ensure satisfaction.

Your satisfaction is important to us, and we are committed to addressing any reasonable issues with your service. Please note the following guidelines:

• Contact us within 5 days of your appointment to express any concerns.
• Adjustments must be scheduled within 10 Days of the original appointment.
• We only offer reasonable adjustments, which apply to technical issues or unmet expectations related to the original service. Adjustments will not be made for a change of mind regarding the service received.
• We do not offer refunds on any services performed; however, adjustments will be provided if the issue pertains to the quality or execution of the service.
• Our color services are guaranteed only if you purchase home maintenance products from us, which ensures your color is maintained as intended.

To schedule an adjustment, clients are encouraged to speak with the stylist who performed the service for the most effective resolution. If you prefer not to return to your original stylist, please be aware that any difference in pricing may apply.

If you would rather not speak with your provider, feel free to call and ask to speak with Cori or Sophia, our salon leaders, or email us at hairstation@elkridgehairstation.com.

At The Hair Station, we strive to maintain a fun, lighthearted, and positive atmosphere for everyone who walks through our doors. We embrace diversity and are open to all ideas, backgrounds, and perspectives. However, in order to keep the environment comfortable for all clients and team members, we kindly ask that we refrain from discussing topics such as politics, religion, or any other controversial subjects.

These topics can sometimes lead to awkward or uncomfortable conversations, and our goal is to ensure that everyone feels respected, valued, and at ease during their time with us. Let’s keep the conversation upbeat and enjoyable for all!

Thank you for your understanding and for helping us maintain a welcoming and inclusive atmosphere at The Hair Station.

At The Hair Station, we value clear communication and want every client — especially our younger guests — to leave feeling confident and happy with their hair. In order to ensure this, we require a parent or legal guardian to stay during the consultation and the entirety of the service for clients under the age of 18. This ensures the accompanying adult is fully aware of and approves the chosen style, color, and end result.

Once a service is agreed upon and completed based on the reference photos and consultation, adjustments or refunds will not be made due to a disagreement between guardians or changes in preference after the fact.

We kindly ask that both parents/guardians are aligned on the desired outcome before the appointment takes place. Our stylists are professionals who work diligently to create the look that is discussed and agreed upon during the consultation. If there are any concerns or sensitivities about the type of service a minor is receiving, please express them at the time of booking or at the beginning of the appointment.

Thank you for helping us create a smooth and supportive experience for everyone in our salon.

At The Hair Station, we are committed to providing a safe and comfortable environment for all of our guests. For clients who are elderly, disabled, or require mobility assistance, we kindly require that a responsible caretaker remain present throughout the duration of the appointment.

Our team members are not trained or insured to provide physical assistance beyond basic salon services. While we are happy to accommodate our guests to the best of our ability, we are unable to safely lift, transfer, or physically assist individuals in and out of chairs or around the salon.

For the safety of our guests and staff, we ask that caretakers stay onsite and be available to assist their loved one as needed. The Hair Station is not liable for accidents or injuries that may occur if a client requires assistance beyond what we are professionally able to provide.

Thank you for your understanding and cooperation in helping us create a secure and respectful salon experience for all.