Salon policies

Late Arrivals: If arriving late for your appointment, as a courtesy to the next guest, your service will still have to end on time regardless of the start time. Arriving late will limit the time for your service, possibly lessening its effectiveness and your pleasure. The full service price will be applied. If more than 15 minutes late, it will be considered a no show and cancellation fees will apply.  

Cancellation Policy: The staff earn their wages by reserving time for our clients, and we make every effort to schedule enough time for each client’s needs. In order to keep this schedule policy working, any cancellation received less than 24 hours in advance will be charged 25% of the full service price. Less than 4 hours in advance will be charged 50% of the full service price. No-shows will be charged 100% of the full service price. You will not be allowed to reschedule until cancellation fees are paid.   

Online Booking: Please be sure to book for the proper service. If the wrong service is booked, we may not be able to perform the service you really want due to wrong timing. If you have any question at all about which service you need, please give us a call or schedule a free consultation. A credit card on file, encrypted by WorldPay, will be needed to reserve your appointment. Pro Tip: If you have previous color on your hair and you want to go lighter, you will need a color correction, this service is not considered an all over color.  

Deposits: Services that are specialty or take an extended amount of time require a $50 deposit. These services include specialty blonding, keratin treatment and color corrections. Credit Cards: We accept Mastercard, Visa, Discover and American Express.           

Guests and Children: For the experience of other guests, guests or anyone not receiving a service are not permitted in the building. Children are only allowed if receiving a service and may not wait in the building while an adult is receiving a service.   

Service Satisfaction: We make every effort to ensure you are in love with your hair but in the event that you are not satisfied with your service, we ask you to please contact us within 3 Salon business days to make an adjustment appointment. The adjustment must be scheduled within 10 days of your original service. Service adjustments will be scheduled with the original service provider unless specific requests not to, in which case additional fees for services may apply. No refunds will be issued on services rendered.   

Retail Satisfaction: Unused products may be exchanged up to 14 days after purchase. No refunds. 

Prices: All prices are starting prices, an extra charge will be applied for products used over standard amounts. Prices are subject to change without notice. If you would like a quote before beginning the service, please don't hesitate to ask.   

Salon Etiquette: Please, no talk of politics, religion, controversial topics while in the salon.   

Gift Certificates: Gift certificates can be redeemed only at The Hair Station for merchandise or services. Certificates cannot be exchanged for cash, check or credit. Please treat certificates like cash; if the certificate is lost or stolen it will not be replaced. The certificate will expire after 4 years but will not be charged a fee against your balance for inactivity.     

Loyalty Points: We love loyalty and want to reward it! Customers of the Salon are enrolled automatically, just by visiting. Current point promotions and rules can be viewed on the Loyalty Program page on our website. All points will expire after 6 months of not receiving service at the Salon. Salon.