Salon Policies

We strive for all of our customers to leave looking and feeling their very best. If for any reason we miss the mark, please don't hesitate to reach out via email at hairstation@elkridgehairstation.com. We will always do our best to make your vision a reality but a service adjustment appointment will only apply if we missed the mark, not for changed minds or unrealistic expectations. Please contact us within 3 days of your original service and the adjustment must be scheduled within 10 days. Service adjustments will be scheduled with the original service provider unless specific requests not to, in which case additional fees for services may apply. No refunds will be issued on services rendered.   

We are proud to offer you high-quality professional retail salon products. Products, with receipt and are unopened or used, may be returned within 14 days of purchase for salon credit. No cash or charge refunds will be given. 

We make every attempt to help our customers remember their appointment days and times to avoid incurring any late or no show fees. Please make sure you are opted in to our text message and email confirmations. If you are not receiving these confirmations, you can change that through our online booking site when you log in. We do require appointments to be confirmed so if opted out of text and email, we will call to confirm each appointment. 

All prices are starting prices, an extra charge will be applied for products used over standard amounts. Prices are subject to change without notice. If you would like a quote before beginning the service, please don't hesitate to ask.

At The Hair Station, we strive to provide excellent service and accommodate all of our valued customers. To ensure fair and efficient scheduling for all, we have implemented the following Late Cancellation/Reschedule/No-show Policy:

Notice of Cancellation or Reschedule:
We kindly request that you provide a minimum of 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other clients waiting to book with us.

Cancellation/Reschedule Timeframe:
All appointments must be canceled or rescheduled outside of 4 hours prior to the scheduled appointment time to avoid incurring any fees.

Late Cancellation/Reschedule Fees:
Appointments canceled or rescheduled within 4 hours of the scheduled appointment time will incur a 25% fee based on the total cost of the service.

No-show or Appointment Changes at Start Time:
Appointments that are canceled, rescheduled, or not attended at the start time of the appointment or thereafter will incur a 50% fee based on the total cost of the service.

Payment of Fees:
Any applicable fees must be paid prior to scheduling another appointment with The Hair Station. This ensures fairness to both our valued customers and our stylists.

We understand that unforeseen circumstances can arise, and we will make every effort to accommodate reasonable situations. However, consistent adherence to our Late Cancellation/Reschedule/No-show Policy allows us to maintain a smoothly functioning schedule and offer our services to all of our clients efficiently.

We appreciate your cooperation and understanding in respecting our time and the time of other clients. By booking an appointment with The Hair Station, you agree to comply with our Late Cancellation/Reschedule/No-show Policy.

If you need to cancel outside of business hours, please send an email to hairstation@elkridgehairstation.com, send us a message through our facebook page, instagram page or call and leave a message at 410-796-4684. If timing is stamped prior to 4 hours, you will not incur the fee.

We understand that things happen and will always do our best to accommodate when we are able to. As a courtesy to the guest scheduled after you, your service will still have to end on time regardless of the start time. Arriving late may limit the time for your service, possibly lessening its effectiveness and your pleasure but the full service price will still be applied. If more than 15 minutes late, the customer may have to reschedule and the late cancellation/reschedule fee of 25% of the scheduled service will apply.

Services that are specialty or take an extended amount of time require a $50 deposit that is refundable if canceled outside of 4 hours. The deposit is forfeited if canceled or rescheduled within 4 hours of scheduled appointment. 

Please be sure to book for the proper service. If the wrong service is booked, we may not be able to perform the service you really want due to wrong timing. If you have any question at all about which service you need, please schedule a free consultation or fill out an online consultation form listed under our menu on our website. A credit card on file, encrypted by WorldPay, will be needed to reserve your appointment. Your appointment is not reserved until you receive a confirmation email. 

We accept Cash, Mastercard, Visa, Discover, American Express. and Apple Pay.

For the experience of other guests, guests or anyone not receiving a service are not permitted in the building. Children are only allowed if receiving a service and may not wait in the building while an adult is receiving a service.

We love loyalty and want to reward it! Customers of the Salon are enrolled automatically, just by visiting. Current point promotions and rules can be viewed on the Loyalty Program page on our website. All points will expire after 6 months of not receiving service at the Salon. View your points when you log into your account on our online booking page! Loyalty Points are a gift and always subject to change. 

Gift certificates can be redeemed only at The Hair Station for merchandise or services. Certificates cannot be exchanged for cash, check or credit. Please treat certificates like cash; if the certificate is lost or stolen it will not be replaced. The certificate will expire after 4 years but will not be charged a fee against your balance for inactivity.

At The Hair Station, we are committed to providing exceptional service to all our valued clients while also respecting the well-deserved personal time of our dedicated service providers. Our Premium Pricing Policy is designed to accommodate special appointment requests that fall outside of a service provider's regular working hours or days off.

Policy Overview:

1. Special Appointment Requests: Clients may request appointments outside of a service provider's regular working hours or days off. Such requests will be considered on a case-by-case basis.
2. Premium Pricing: In instances where a client's requested appointment falls on a service provider's time off, the service will be subject to premium pricing. Premium pricing is set at twice (2x) the regular service price.
3. Stylist's Discretion: The decision to accept or decline a special appointment request and apply premium pricing rests at the discretion of the requested service provider. Factors such as availability, schedule, and stylist's workload will be considered.

Procedure:

1. Client Inquiry: Clients interested in requesting a special appointment outside of a service provider's regular working hours must make their inquiry with the salon receptionist.
2. Service Provider Approval: The receptionist will communicate the request to the requested service provider. The service provider will then assess their availability and decide whether to accommodate the request.
3. Premium Pricing Notification: If the service provider agrees to the special appointment request, the receptionist will inform the client about the premium pricing associated with the requested service.
4. Client Confirmation: Upon receiving confirmation from the client, the appointment will be scheduled, and the premium pricing will be applied to the service.
5. Payment: Clients will be informed of the total cost, including premium pricing, before the appointment. Payment for the special appointment must be made in advance to secure the booking.

Benefits:

• Our Premium Pricing Policy allows clients the flexibility to schedule appointments that align with their needs, even if it falls outside regular salon hours.
• Service providers have the option to accommodate special appointments on their time off, offering a personalized and dedicated experience to clients.
• The policy respects the commitment and extra effort service providers put into fulfilling special requests, compensating them for their valuable time.

We appreciate your understanding of our Premium Pricing Policy for special appointment requests. It is our priority to maintain a balanced approach that respects both the needs of our clients and the dedication of our service providers. 

Please, no talk of politics, religion, controversial topics while in the salon.

At times, The Hair Station looks for models to perform heavily discounted services in exchange for the practice of a new skill by a licensed apprentice or cosmetologist.

Please keep in mind when booking and or receiving these heavily discounted services, the reason we discount the services this much is because we are working to perfect this skill. The artists are learning and working to improve upon a particular skill set so the final result may not be perfect. As you know practice makes perfect and these services are intended to provide live model practice. Recipients of these services understand and agree to volunteering their time and hair to help the artist improve their skill set in exchange for the heavily discounted rate.

Therefor, there will be no refunds or free adjustments on any of discounted services. Additional charges for additional services may apply.