Salon policies and safety procedures

Sanitation procedures and protocols; What we ask of you

Please plan on bringing your own mask that goes over the ears or we will provide you with a disposable mask or washable cotton mask. We ask all of our guests to wash their hands or use hand sanitizer upon entry. For the safety of our staff and other customers, please cancel your appointment if you feel sick at all or have been around anyone with symptoms of COVID 19.

Sanitation procedures and protocols; What we are doing

All employees will wash their hands before and after contact with any customer. Stylist stations, tools, chairs, capes and towels will be properly sanitized and laundered. Staff and clients will be limited to help social distance. Stations are more than 6 ft apart. A rigorous cleaning and disinfecting process will take place throughout the day. Sorry, no beverages or magazines will be offered at this time. 

Appointments

Please plan to enter the salon no earlier than 5 minutes prior to your scheduled appointment. If arriving late for your appointment, as a courtesy to the next guest, your service will still have to end on time regardless of the start time. Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. The full service price will be applied. If you are more than 15 minutes late, it will be considered a no show and fees will apply. 

Online Booking

Please be sure to book for the proper service. If the wrong service is booked, we may not be able to perform the service you really want due to wrong timing. If you have any question at all about which service you need, please give us a call or schedule a consultation. A credit card on file, encrypted by WorldPay, will be needed to reserve your appointment.

Quick Tip: If you have previous color on your hair and you want to go lighter, you will need a color correction, this service is not considered an all over color.

Guests and Children

To limit the number of people in our salon, guests or anyone not receiving a service are not permitted in the building. Children are only allowed if receiving a service and may not wait in the building while an adult is receiving a service. One child per guardian allowed in the salon. 

Services that require deposits

The services that include Keratin Treatments, Specialty Blonding, Specialty Color and Corrections require a $50 deposit and are refundable only if appointment is cancelled outside of 72 hours. Deposit will be charged to the card immediately and a stylist will be in touch VIA phone call or text message to consult with you. Service is not booked until the deposit is collected. When booking for a specialty service, please leave a note giving brief details of your hair history and your hair goals.

Credit Cards

We accept Mastercard, Visa, Discover and American Express. 

Service Satisfaction

In the event that you are not satisfied with your service, we ask you to please contact us within 3 days and schedule a redo of your service within 10 days of your service visit. 

Prices

All prices are starting prices, an extra charge will be applied for products used over standard amounts. Prices are subject to change without notice. If you would like a quote before beginning the service, please don't hesitate to ask.

Salon Etiquette

Please, no talk of politics, religion, controversial topics or COVID-19 while in the salon.

Cancellation Policy

The staff earn their wages by reserving time for our clients, and we make every effort to schedule enough time for each client’s needs. In order to keep this schedule policy working, any cancellation received less than 24 hours in advance will be charged 25% of the full service price. Less than 4 hours in advance will be charged 50% of the full service price. No-shows will be charged 100% of the full service price. You will not be allowed to reschedule until cancellation fees are paid.

*If you are sick or have been around anyone that is sick, please cancel your appointment as soon as possible. All fees will be waived if this is your cancellation reason. Your appointment will be rescheduled as soon as possible.*