Salon policies

Confirmations: We make every attempt to help our customers remember their appointment days and times to avoid incurring any late or no show fees. Please make sure you are opted in to our text message and email confirmations. If you are not receiving these confirmations, you can change that through our online booking site when you log in. We do require appointments to be confirmed so if opted out of text and email, we will call to confirm each appointment. 

Fees: Our staff reserves time on their schedules and when a customer cancels at the last minute, our staff misses the opportunity to fill that space and a customer waiting to get in also misses that opportunity. We ask that you please give at least 24 hours notice of cancellation and at the very least, 4 hours. Anything 4 hours to the scheduled appointment will incur fees that must be paid via our self pay invoice or calling with your credit card information prior to rebooking an appointment. 

If you need to cancel outside of business hours, please send an email to hairstation@elkridgehairstation.com, send us a message through our facebook page, instagram page or call and leave a message at 410-796-4684. If timing is stamped prior to 4 hours, you will not incur the fee.

Late Cancellation or Reschedule: Any reschedule or cancellation received less than 4 hours in advance will be charged a late cancellation/reschedule fee of 25% of the scheduled service.

Late Arrival: We understand that things happen and will always do our best to accommodate when we are able to. As a courtesy to the guest scheduled after you, your service will still have to end on time regardless of the start time. Arriving late may limit the time for your service, possibly lessening its effectiveness and your pleasure but the full service price will still be applied. If more than 15 minutes late, the customer may have to reschedule and a late cancellation/reschedule fee of 25% of the scheduled service will apply.

No Show: No-shows will be charged a fee of 50% of scheduled service. Any deposit placed can go towards this fee. All no shows will be required to put a credit card on file to hold the next appointment or to re-enable online booking. 

Online Booking: Please be sure to book for the proper service. If the wrong service is booked, we may not be able to perform the service you really want due to wrong timing. If you have any question at all about which service you need, please schedule a free consultation or fill out an online consultation form listed under our menu on our website. A credit card on file, encrypted by WorldPay, will be needed to reserve your appointment. Your appointment is not reserved until you receive a confirmation email. 

Deposits: Services that are specialty or take an extended amount of time require a $50 deposit that is refundable if canceled outside of 48 hours. The deposit is forfeited if canceled or rescheduled within 48 hours. 

Method of Payment: We accept Cash, Mastercard, Visa, Discover, American Express. and Apple Pay.

Model/Discounted Service & Satisfaction: At times, our salon looks for models to perform heavily discounted services, only charging a small color fee in exchange for the practice of a new skill by a licensed apprentice or cosmetologist. Please keep in mind when receiving these that the reason we discount this is because we are working to perfect this skill. Therefor, there will be no refunds or free adjustments on discounted services. Additional charges for additional services will apply. 

Guests and Children: For the experience of other guests, guests or anyone not receiving a service are not permitted in the building. Children are only allowed if receiving a service and may not wait in the building while an adult is receiving a service.

Service Satisfaction: We strive for all of our customers to leave looking and feeling their very best. If for any reason we miss the mark, please don't hesitate to reach out via email at hairstation@elkridgehairstation.com. We will always do our best to make your vision a reality but a service adjustment appointment will only apply if we missed the mark, not for changed minds or unrealistic expectations. Please contact us within 3 days of your original service and the adjustment must be scheduled within 10 days. Service adjustments will be scheduled with the original service provider unless specific requests not to, in which case additional fees for services may apply. No refunds will be issued on services rendered.   

Retail Satisfaction: We are proud to offer you high-quality professional retail salon products. Products, with receipt and are unopened or used, may be returned within 14 days of purchase for salon credit. No cash or charge refunds will be given. 

Prices: All prices are starting prices, an extra charge will be applied for products used over standard amounts. Prices are subject to change without notice. If you would like a quote before beginning the service, please don't hesitate to ask.

Salon Etiquette: Please, no talk of politics, religion, controversial topics while in the salon.

Gift Certificates: Gift certificates can be redeemed only at The Hair Station for merchandise or services. Certificates cannot be exchanged for cash, check or credit. Please treat certificates like cash; if the certificate is lost or stolen it will not be replaced. The certificate will expire after 4 years but will not be charged a fee against your balance for inactivity.

Loyalty Points: We love loyalty and want to reward it! Customers of the Salon are enrolled automatically, just by visiting. Current point promotions and rules can be viewed on the Loyalty Program page on our website. All points will expire after 6 months of not receiving service at the Salon. View your points when you log into your account on our online booking page! Loyalty Points are a gift and always subject to change. 

Premium Pricing: Our top tiered stylists have schedules that are fully committed, sometimes weeks and months out. There are times such as a special event, a last minute booking request or an at home hair disaster that a customer may be in need of the stylists time off. To help accommodate these special requests, there will be a 50% up-charge on all services performed during these premium pricing days. 

Free Cuts for A Year Raffle Winner: Includes one comped haircut and blow-dry appointment per month with any level stylist. Winnings cannot be redeemed for cash , traded for any other services or retail and services cannot be split. If an appointment is marked as a no show or late reschedule, fees will apply. Please follow the cancellation policy. If a month is missed, it will not be made up. 

Policies are subject to change at any time without notice.