Hair Station Customer Policy and Procedures
Appointments: If arriving late for your appointment, as a courtesy to the next guest, your service will still have to end on time regardless of the start time. Arriving late will limit the time for your service, possibly lessening its effectiveness and your pleasure. The full service price will be applied. If more than 15 minutes late, it will be considered a no show and fees will apply.
Online Booking: Please be sure to book for the proper service. If the wrong service is booked, we may not be able to perform the service you really want due to wrong timing. If you have any question at all about which service you need, please give us a call or schedule a free consultation. A credit card on file, encrypted by WorldPay, will be needed to reserve your appointment.
Tip: If you have previous color on your hair and you want to go lighter, you will need a color correction, this service is not considered an all over color.
Guests and Children: For the experience of other guests, guests or anyone not receiving a service are not permitted in the building. Children are only allowed if receiving a service and may not wait in the building while an adult is receiving a service.
Services that require deposits: Services that are specialty or take an extended amount of time require a 25% deposit. Service may be booked online but a deposit and virtual or phone consultation with a stylist is required before it is booked entirely. These services include specialty blonding, keratin treatment and color corrections. The deposit will need to be collected within 48 hours of booking the appointment. We will attempt to contact you and if failed to contact within timeframe, your appointment will be forfeited.
Credit Cards: We accept Mastercard, Visa, Discover and American Express.
Service Satisfaction: In the event that you are not satisfied with your service, we ask you to please contact us within 3 business days and schedule a redo of your service within 10 days of your service visit.
Retail Satisfaction: Very lightly used products may be exchanged for a product of equal value or higher within 14 days of purchase. Sorry, no refunds.
Prices: All prices are starting prices, an extra charge will be applied for products used over standard amounts. Prices are subject to change without notice. If you would like a quote before beginning the service, please don't hesitate to ask.
Salon Etiquette: Please, no talk of politics, religion, controversial topics while in the salon.
Cancellation Policy: The staff earn their wages by reserving time for our clients, and we make every effort to schedule enough time for each client’s needs. In order to keep this schedule policy working, any cancellation received less than 24 hours in advance will be charged 25% of the full service price. Less than 4 hours in advance will be charged 50% of the full service price. No-shows will be charged 100% of the full service price. You will not be allowed to reschedule until cancellation fees are paid.
Sanitation procedures and protocols All employees will wash their hands before and after contact with any customer. Stylist stations, tools, chairs, capes and towels will be properly sanitized and laundered. A cleaning and disinfecting process will take place throughout the day.
Gift certificates can be redeemed only at The Hair Station for merchandise or services. Certificates cannot be exchanged for cash, check or credit. Please treat certificates like cash; if the certificate is lost or stolen it will not be replaced. The certificate will expire after 4 years but will not be charged a fee against your balance for inactivity.
We love loyalty and want to reward it. Customers of the Salon are enrolled automatically, just by visiting. Current point promotions can be viewed on our Loyalty Program page on our website. Please read rules for each promotion offered. All points will expire after 6 months of not receiving a service at the Salon.