Please reach us at hairstation@elkridgehairstation.com if you cannot find an answer to your question. Salon policies are subject to change without notice.
At our salon, our ultimate goal is to ensure every customer leaves with a look and confidence that surpasses their expectations. We encourage open communication, and if, for any reason, we fall short of meeting your vision, please reach out to us via email at hairstation@elkridgehairstation.com or contact our salon manager at 410-794-4684. We are committed to making your desired look a reality; however, please note that service adjustment appointments will be applicable solely in cases where we have not met your initial expectations, not for changes of preference or expectations that are beyond reason. After care for chemical must be followed as well.
To initiate a service adjustment, kindly contact our salon manager within three days of your original appointment, and the adjustment appointment should be scheduled within seven business days. Service adjustments will be scheduled with your original service provider If you choose to go to another service provider at a higher level, there will be additional service fees charged for the new service provider. Each scenario will be assessed on a case by case basis if the circumstances fall outside of the normal.
Refunds: The Salon does not issue refunds on salon services for any reason
We are proud to offer you high-quality professional retail salon products. Products, with receipt and are unopened or used, may be returned within 14 days of purchase for salon credit. No cash or charge refunds will be given.
We make every attempt to help our customers remember their appointment days and times to avoid incurring any late or no show fees. Please make sure you are opted in to our text message and email confirmations. If you are not receiving these confirmations, you can change that through our online booking site when you log in. We do require appointments to be confirmed so if opted out of text and email, we will call to confirm each appointment.
We accept Cash, Mastercard, Visa, Discover, American Express. and Apple Pay.
Our service fees may vary from the listed prices due to the specific results requested by the client or the intricate layering of services required to achieve the final look. We encourage our clients to have a clear understanding of the potential variations in service costs. Responsibility for comprehending the final service costs rests with the client.
At The Hair Station, we prioritize both your satisfaction and efficiency in our salon operations. To ensure we maintain our commitment to environmental responsibility, we employ a medical-grade scale to reduce waste and maintain accurate records of product usage. This commitment to sustainability means that extra charges may apply for color usage exceeding standard quantities.
On the day of your service, full payment for the services rendered is expected. We do not engage in negotiations on pricing as our rates are designed to reflect the value of our services. In the interest of safeguarding our business and employees, any refusal of payment at the time of service will be treated as an act of theft. The Hair Station reserves the right to involve the authorities to file a report.
Our goal is to ensure that clear communication takes place prior to your appointment to prevent any misunderstandings. We are committed to serving our guests with the utmost professionalism and kindness, and we highly value your loyalty and business.
Thank you for entrusting us to make your day truly beautiful. Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional service and care.
At The Hair Station, we strive to provide excellent service and accommodate all of our valued customers. To ensure fair and efficient scheduling for all, we have implemented the following Late Cancellation/Reschedule/No-show Policy:
Notice of Cancellation or Reschedule:
We kindly request that you provide a minimum of 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other clients waiting to book with us.
Cancellation/Reschedule Timeframe:
Standard appointments must be canceled or rescheduled outside of 4 hours prior to the scheduled appointment time to avoid incurring any fees. Appointments canceled or rescheduled within 4 hours of the scheduled appointment time will incur a 25% fee based on the total cost of the service.
Appointments that require a deposit: These services require a $100 deposit that is refundable and transferable if the appointment is cancelled or rescheduled outside of 48 hours. The client's will be subject to a 25% late cancellation fee if inside of 48 hours. The remainder of the deposit will remain on the clients profile, it is non refundable.
No-show or Appointment Changes at Start Time:
Appointments that are canceled, rescheduled, or not attended at the start time of the appointment or thereafter will incur a 50% fee based on the total cost of the service.
Payment of Fees:
Any applicable fees must be paid prior to scheduling another appointment with The Hair Station. This ensures fairness to both our valued customers and our stylists.
We understand that unforeseen circumstances can arise, and we will make every effort to accommodate reasonable situations. However, consistent adherence to our Late Cancellation/Reschedule/No-show Policy allows us to maintain a smoothly functioning schedule and offer our services to all of our clients efficiently.
We appreciate your cooperation and understanding in respecting our time and the time of other clients. By booking an appointment with The Hair Station, you agree to comply with our Late Cancellation/Reschedule/No-show Policy.
If you need to cancel outside of business hours, please send an email to hairstation@elkridgehairstation.com, send us a message through our facebook page or instagram page. Appointments can also be cancelled through our online booking site if cancelled outside of 4 hours.
We understand that things happen and will always do our best to accommodate when we are able to. As a courtesy to the guest scheduled after you, your service will still have to end on time regardless of the start time. Arriving late may limit the time for your service, possibly lessening its effectiveness and your pleasure but the full service price will still be applied. If more than 15 minutes late, the customer may have to reschedule and the late cancellation/reschedule fee of 25% of the scheduled service will apply.
Services that are specialty or take an extended amount of time require a $50 deposit that is refundable if canceled outside of 4 hours. The deposit is forfeited if canceled or rescheduled within 4 hours of scheduled appointment.
Please be sure to book for the proper service. If the wrong service is booked, we may not be able to perform the service you really want due to wrong timing. If you have any question at all about which service you need, please schedule a free consultation or fill out an online consultation form listed under our menu on our website. A credit card on file, encrypted by WorldPay, will be needed to reserve your appointment. Your appointment is not reserved until you receive a confirmation email.
For the experience of other guests, guests or anyone not receiving a service are not permitted in the building. Children are only allowed if receiving a service and may not wait in the building while an adult is receiving a service.
We love loyalty and want to reward it! Customers of the Salon are enrolled automatically, just by visiting. Current point promotions and rules can be viewed on the Shop & Specials page on our website. All points will expire after 6 months of not receiving service at the Salon. View your points when you log into your account on our online booking page or on our App! Loyalty Points are a gift and always subject to change.
Gift certificates can be redeemed only at The Hair Station for merchandise or services. Certificates cannot be exchanged for cash, check or credit. Please treat certificates like cash; if the certificate is lost or stolen it will not be replaced. The certificate will expire after 4 years but will not be charged a fee against your balance for inactivity.
Please, no talk of politics, religion, controversial topics while in the salon.
At The Hair Station, we love involving our community in our growth journey! Occasionally, we seek models to participate in deeply discounted services, allowing our licensed apprentices or cosmetologists to practice new skills. When booking or receiving these heavily discounted services, please keep in mind that they are offered at a reduced rate because our artists are refining their craft. As part of the learning process, the final result may not meet standard expectations. These services are designed to provide live model practice, and recipients graciously volunteer their time and hair to support the artist's skill development in exchange for the discounted rate.
It's important to note that these services may not be suitable for individuals who are particular about their hair. If you have specific preferences or are looking for perfection, we recommend opting for our regular services. In alignment with this, refunds will not be provided for discounted services. Additionally, our service satisfaction policy will only apply if the returned visit is to the original stylist. We may also require additional charges for supplementary services.
Your understanding and support in our commitment to continuous improvement mean the world to us. Thank you for being a part of our journey!
At The Hair Station, we are committed to providing exceptional service to all our valued clients while also respecting the well-deserved personal time of our dedicated service providers. Our Premium Pricing Policy is designed to accommodate special appointment requests that fall outside of a service provider's regular working hours or days off.
Policy Overview:
Procedure:
Benefits:
We appreciate your understanding of our Premium Pricing Policy for special appointment requests. It is our priority to maintain a balanced approach that respects both the needs of our clients and the dedication of our service providers.
The Hair Station
5849 Washington Boulevard Elkridge, MD 21075
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